Yervana Cancellation Policy
Last update: June 2022
The following terms apply to all heli-ski adventures booked via Yervana. These terms differ from Yervana’s regular cancellation policy.
If an Explorer cannot travel for their prebooked heli-ski trip due to either travel restrictions related to the COVID-19 pandemic, and/or a COVID-19 illness they or a member of their household has (Yervana may ask for a doctor’s note confirming the illness in this case), the following options will be available:
- Rebook the same Adventure & date range originally booked for the 2021.22 season (2020.21 pricing will be honoured)
- All payments made to date remain on file as a credit to put towards another Adventure with the same Local in the 2021.22 or 2022.23 season
- Full refund of all payments made to date
If an Explorer cancels for any other reason, the standard heli-ski cancellation policy applies. Please note that Yervana encourages all Explorers to secure their own travel insurance to protect them in case they need to cancel their trip.
Standard Heli-Ski Cancellations
Unless you can find a replacement, your deposit and final payments are non-refundable. Please refer to your specific Adventure itinerary & policies for more details on payment schedules and cancellation. Due to the costs involved with heli skiing and heli boarding packages, we strongly encourage you to purchase trip cancellation insurance.
SINGLE DAY ADVENTURES
Circumstances may arise where we cannot fulfill your heli ski package and you will need to be reimbursed. The basis for cancelling a heli ski day could be: Inclement weather, mechanical helicopter reasons or avalanche conditions. If cancellation occurs, you will be provided with a partial or full refund, based on the following conditions:
- If Yervana or your Local cancels the day before your trip, we will try to rebook you if possible. If we are unable to rebook you, we will issue you a 100% refund.
- If Yervana or your Local cancels by 7:30 AM on the day of your trip, we will try to rebook you if possible. If we are unable to rebook you, we will issue you a 100% refund and you can enjoy a complimentary breakfast and a bagged lunch will be provided.
- If your Local cancels after breakfast and safety training and rebooking is not an option, a $100 administration fee will be kept by Yervana, with the remaining balance refunded to you. The administration fee can be used as a credit towards your next booking with the same Local; it will be non-transferable and valid for two years. This will be provided as a voucher directly from your Local or Yervana via email. A bagged lunch and a lift ticket to Revelstoke Mountain Resort will be provided. This lift ticket is valid any day of the current season, but is non-transferable and cannot be resold.
- If you start skiing but the guaranteed number of runs cannot be reached, your Local will refund you $198 plus tax for each run not achieved (double the extra run rate).
- In the worst-case scenario of only skiing 1 run and rebooking is not an option, we will charge a flat rate of $480 + tax for all one day Adventures. The remaining balance will be refunded to your credit card in the days following your cancelled package. You will also receive a $100 credit voucher that can be used as a credit towards your next reservation with this Local; it will be non-transferable and valid for two years. This voucher will be sent via email. A bagged lunch and a lift ticket to Revelstoke Mountain Resort will also be provided. This lift ticket is valid any day of the current season, but is non-transferable and cannot be resold.
ONE DAY CANCELLED OF A 2 DAY ADVENTURE
Circumstances may arise where we cannot fulfill your heli-ski Adventure and you will need to be reimbursed. The basis for cancelling a heli-ski day could be: Inclement weather, mechanical helicopter reasons or avalanche conditions. If one of your ski days is cancelled we will try our best to reschedule you on another day. If you cannot be rescheduled, your Adventure will be changed to a 1 Day Adventure program and the price difference will be refunded. In this scenario, your new Adventure will include five runs and the following guidelines will apply:
- All guests will complete their safety training on the first day even if it is a cancelled ski day.
- If guests ski more than 5 runs, extra runs are charged at a rate of $99 plus tax/run
- Any runs not achieved in the 5 run package will be refunded at the $198 plus tax (double the extra run rate)
BOTH DAYS OF YOUR 2 DAY ADVENTURE ARE CANCELLED
In the rare circumstance we need to cancel both days, a $100 administration fee will be kept by Yervana. The administration fee can be used as a credit towards your next reservation with this Local; it will be non- transferable and valid for two years. This will be provided as a voucher directly from Yervana or your Local to you via email. The remaining balance will be refunded directly to you. A delicious breakfast, a bagged lunch and a lift ticket to Revelstoke Mountain Resort will be provided each cancelled day.
PARTIALLY CANCELLED DAY
If you start skiing but the guaranteed number of runs cannot be reached, your Local will refund you $198 plus tax (double the extra run rate) for each run not achieved. Your Local will refund this directly to you at the checkout in the retail shop on site.
Standard Yervana Cancellation & Refund Policy
This Cancellation Policy is made pursuant to the Yervana Terms of Service (“Terms of Service”), which govern the use of Yervana, including any content, functionality and services offered on or through www.yervana.com or any other website through which Yervana makes its services available (the “Website”), and to any mobile, tablet and other smart device applications, and application program interfaces (the “Application”) (collectively, the “Services”). All Adventures (as defined below) booked via the Services create an Agreement between registered users seeking adventures (“Explorers”) and other registered users offering authentic adventures in the community (“Locals”). Locals can use the Services to publish experiences and excursions in their fields of expertise (“Adventures”), which can then be booked by Explorers who wish to participate in that Adventure.
Explorers should be aware that Locals may have their own cancellation policies and Explorers are encouraged to investigate and read the cancellation policy of the Local with whom they book an Adventure, which may supersede or supplement the Company’s Terms of Service and Cancellation Policy with a cancellation policy that is more onerous or restrictive than the Company’s Terms of Service and Cancellation Policy. Notwithstanding the foregoing, if a Local’s cancellation policy is less restrictive or onerous than the Company’s Terms of Service and Cancellation Policy, then the Company’s Terms of Service and Cancellation Policy will take precedence and apply.
Your access to and use of the Services is conditioned upon compliance with the Terms of Service and your understanding and agreement that the Company is merely a facilitator providing an online marketplace connecting users, and that the Company is not a participant in any relationship between users, Locals or Explorers, nor is it a party to any contractual relationship between a Local and an Explorer.
This Cancellation Policy is incorporated into and forms part of the Terms of Service, and any Explorer or Local participating in any Adventure offered through the Services is bound by the Cancellation Policy. Any terms not defined herein have the meaning given to them in the Terms of Service.
1.1 All Adventures and bookings are subject to the Cancellation Policy.
1.2 The Cancellation Policy will be subject to any additional and supplemental terms and conditions relating to cancellation contained in a Local’s cancellation policy where such terms and conditions are more restrictive or onerous than the Company’s Terms of Service and Cancellation Policy.
1.3 Locals and Explorers are responsible for any variations to a booking (“Variations”) and agree to pay any costs associated with such Variations.
2.1 The Company will provide refunds in accordance with this Cancellation Policy which may include consideration of Exceptional Circumstances as defined herein, subject to any terms and conditions relating to cancellation contained in a Local’s cancellation policy where such terms and conditions are more restrictive or onerous than the Company’s Terms of Service and Cancellation Policy.
2.2 The Company reserves the right, in its sole discretion, to cancel an Adventure and make a refund or payout decision, including for any of the reasons set out in the Terms of Service, this Cancellation Policy, or if it believes in good faith that it is necessary to (a) avoid significant harm to the Company, registered users, third parties or property, or (b) comply with requirements, guidelines and recommendations of federal, provincial and municipal governments, including without limitation during times of heightened risk of transmission of COVID-19.
2.3 If an Explorer cancels an Adventure, the following penalties are the standard penalties that will apply, unless there are circumstances which dictate otherwise (“Exceptional Circumstances”) and subject to any more restrictive or onerous terms and conditions relating to cancellation contained in the applicable Local’s cancellation policy:
2.3.1 subject to Section 2.3.3 below, if cancelled within 24 hours of booking an Adventure, there is no penalty and the Company will refund the fee paid for the Adventure (the “Adventure Fee”);
2.3.2 if cancelled more than 48 hours before the start time of the Adventure, there is no penalty and the Company will refund the Adventure Fee;
2.3.3 notwithstanding Section 2.3.1 above, if cancelled within 48 hours of the start time of the Adventure, there will be no refund.
2.4 If an Explorer is entitled to a refund upon cancellation, the Company will make the payment back to the Explorer after deducting any applicable penalty on behalf of the Company and/or the Local. If any amount is owed to the Local, the Company will make the appropriate Payout to the Local, unless there are Exceptional Circumstances.
2.5 If a Local cancels an Adventure, the following provisions govern the cancellation, unless there are Exceptional Circumstances:
2.5.1 the Explorer will receive a full refund of the Adventure Fee for the Adventure;
2.5.2 if the Local makes a cancellation more than 24 hours before the start time of the Adventure, there will be no penalty;
2.5.3 if the Local makes a cancellation within 24 hours of the start time of the Adventure, the Local will be charged a penalty of 20%, with the penalty to be deducted from future Payouts;
2.5.4 the Local’s calendar will be blacked out for the dates on which they have cancelled so that they will no longer be able to host an Adventure on that date; and
2.5.5 an automatic review/rating will be posted to their page citing the cancellation.
2.6 If a Local cancels within 24 hours of the start time of an Adventure more than 3 times they will be removed from the Services.
2.7 If the Company cancels an Adventure pursuant to the Terms of Service or any of the Company’s Policies, including for Exceptional Circumstances, you agree that the Company is not liable for such cancellation or refunds, aside from its obligations to remit refunds or Payouts pursuant to the Terms of Service or this Cancellation Policy.
2.8 If you owe additional amounts due to Variations or cancellations, you agree that the Company may collect such amounts by charging the same financial instrument used to make your booking.
2.9 The Payment and Payout Terms will apply to any payments, refunds or transactions related to a cancellation or Variation.
3.1 The following circumstances will be considered Exceptional Circumstances which are out of a Local’s or Explorer’s control and give the Company the discretion and permission to override the Cancellation Policy and make refund decisions, or to waive cancellation penalties:
3.1.1 unexpected death or serious illness of a Local, Explorer or immediate family member;
3.1.2 serious injury;
3.1.3 natural disaster or severe weather that impacts the Adventure;
3.1.4 travel restrictions that arise outside of an Explorer’s or Local’s control, including without limitation any travel restrictions imposed by governmental authorities in response to the COVID-19 pandemic;
3.1.5 Government-mandated obligations issued after the time of booking, including without limitation any requirements, guidelines and recommendations of federal, provincial and municipal governments imposed in response to the COVID-19 pandemic;
3.1.6 unforeseen circumstances that impact the ability to safely engage in the Adventure; or
3.1.7 any additional circumstances deemed relevant by the Company, in its sole discretion.
4.1 This Cancellation Policy does not constitute an offer to insure and it is not an insurance contract, nor does it take the place of insurance obtained or obtainable by the Explorer or Local. No registered user has paid any premium in respect of the Cancellation Policy.
4.2 The benefits provided under this Cancellation Policy are not assignable or transferable by you.
4.3 The Company reserves the right, at its sole discretion, to modify or replace this Cancellation Policy at any time. If a revision is material, which is to be determined by the Company at its sole discretion, the Company will provide at least 30 days’ notice on the Website or Application prior to any new terms taking effect. Your continued access to or use of the Services after any revisions become effective, will mean that you accept and agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services and should refrain from doing so.
4.4 This Cancellation Policy, together with the Terms of Service and the Payment and Payout Terms, constitutes the entire agreement between you and the Company regarding cancellations and refunds and supersedes any and all prior understandings or agreements between you and the Company regarding cancellations and refunds.
4.5 If you have any questions about these Terms, please contact the Company by e-mail at cancellations@yervana.com.