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Need Help? Here Are Some Frequently Asked Questions

For more information please contact us support@yervana.com

How to book an adventure

How to create an account

FOR EXPLORERS

  1. What are Adventures on Yervana?
  2. How do I book an Adventure?
    • Use the Yervana app on your iOS device to book an Adventure. When you open the app, create a profile, and enter the Explore section to browse Adventures.  Filter your results by city, date, Adventures, or price. Select an Adventure and click to book as many Explorers as you would like.
  3. What’s included in an Adventure?
    • The Adventure summary page created by the Local (host) will have details on what’s included. Inclusions will vary between Adventures and Locals.
  4. What requirements do I need to have before booking an Adventure?
    • You must comply with local laws and regulations in participating in an Adventure, and each Explorer must sign a release and waiver of liability form. Additional requirements, such as fitness level and supplies, will be outlined by the Local on the Adventure page.
  5. How do I pay for my Adventure?
    • Payment will be processed in the app using STRIPE. You may use any major credit card.
  6. Can I contact the Local I have booked with directly?
    • Using the app, you can message your Local directly via their profile or through the Adventure.
  7. How do I know my Adventure was booked successfully?
    • You will receive a notification confirming your booking as well as a confirmation email outlining the Adventure details.
  8. How old do I need to be to book an Adventure?
    • At this time you must be 18 years of age to create an Explorer profile and book an Adventure.
  9. Can I book an Adventure for multiple people at a time?
    • Yes, you can book an Adventure for multiple people. Each Explorer must sign a release and waiver of liability form.
  10. Can I book an Adventure on behalf of someone else?
    • Yes, you may book an Adventure for someone else as long as you are participating in this Adventure as well. Each Explorer must sign a release and waiver of liability form.
  11. Can I review the Adventure afterwards?
    • Yes! Yervana relies on reviews from the community. Once you complete your Adventure you will be prompted to review your experience and rate your Local.
  12. Should I tip my Local?
    • Tipping is at your own discretion, the price of the Adventure is designed to encompass the entirety of the experience.
  13. Can someone under the age of 18 attend an Adventure?
    • Anyone under the age of 18 must be accompanied by an adult, and will not be able to book an Adventure.
  14. What happens if I need to cancel my Adventure?
  15. What happens if the Local I booked with cancels the Adventure?
    • We will try to find you a replacement Adventure, and your costs will be refunded in full.
  16. If I was unsatisfied with my Adventure experience, what can I do?
    • If you’re unsatisfied with your experience, you can contact us directly at Yervana by sending us an email at support@yervana.com  detailing your experience and we will help remedy the situation.
  17. What happens if the weather is bad the day of my booked Adventure?
    • Yervana Locals make every effort to continue, as scheduled, with Adventures. If weather creates an unsafe or uncomfortable scenario for Explorers, this may result in a change or cancellation of your Adventure. If an individual Adventure is cancelled, we will contact your Local to process a refund.
  18. What if I get injured during the Adventure?
    • Safety is our top priority. If someone is  injured or requires medical attention during an Adventure, take your group to a safe place, contact local emergency services immediately, and report the incident to us once safety concerns are addressed.

GENERAL

  1. How do I create an account?
  2. Why do I need to include a photo of myself?
    • A selfie is required so we can verify your identity.
  3. Can I be both a Local and an Explorer?
    • Yes, you may be both a Local and an Explorer. The default setting in the app is for Explorers. To create a Local profile, simply switch to Local when you enter the Profile section.
  4. How do I reset my password?
    • If you have forgotten your password, there is a reset password option. If you would like to change your password, you can do this through your profile settings.
  5. Can I delete my Yervana account?
    • You can deactivate your Yervana account at any time, as long as you do not have any activities booked as a Local or as an Explorer.
  6. Can I refer Yervana to a friend?
    • Yes, we currently have a referral code for each profile created with Yervana. Use this code to invite friends so we know who you have invited to join. As we are currently in beta, this code will only be used to track who you have referred, but we will assign value to each of these referrals in the future.
  7. How do reviews and star ratings work?
    • Explorers and Locals rate each other based on each Adventure completed, and an average rating is generated for both profiles, as well as for the Adventure.
  8. What do I do if I am uncomfortable with someone I met through Yervana?
    • If a Local or Explorer is being inappropriate with you or making you feel unsafe, please report it to us immediately at support@yervana.com so we can review the situation and take any necessary action.
  9. Can I block messaging between myself and another Yervana Local or Explorer?
    • Yes, you can block messaging if you feel it is inappropriate or abusive. Please report problems about other Locals or Explorers to us at support@yervana.com.
  10. Who can see the information I provide to Yervana?
    • Only we can see your private information. Any information in your Local Profile, About and Adventures sections are public. Explorer profiles are only visible to the Locals they have booked with.
  11. What if I need to contact Yervana during an Adventure?
  12. Why should I give Yervana access to my personal ID?
    • The Yervana community is built on two core values: security and trust.  We do not share your personal  information with other members of our community, but having your information allows us to create a safe community for everyone.
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