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Need Help? Here Are Some Frequently Asked Questions

For more information please contact us support@yervana.com

If you’re looking for help with your Local account or for more information about how to host Adventures with Yervana, please visit your Local Resource Center.

Find specific updates regarding Covis-19 measures here.

FOR EXPLORERS

What are Adventures on Yervana?

Adventures are outdoor activities or trips curated and led by Locals (hosts).

How do I book an Adventure?

Adventures can be booked online at yervana.com or via our iOS app. To use the Yervana iOS app to book an Adventure,  open the app, create a profile, and browse Adventures. Filter your results by city, date, activity, or price. Select an Adventure and continue through to select the date and book. You’ll be able to sign your waiver and pay securely in the app.

What’s included in an Adventure?

All the details about what’s included in an Adventure should be provided within the description on the listing page created by the Local. Inclusions will vary between Adventures, some may include light snacks or the relevant equipment. If additional equipment is required or is available to rent, this should be listed within the Adventure details as well. 

What requirements do I need to have before booking an Adventure?

You must comply with local laws and regulations in participating in an Adventure, and each Explorer must sign a release and waiver of liability form. Additional requirements, such as fitness level and supplies, will be outlined by the Local on the Adventure page.

How do I pay for my Adventure?

Payment will be processed securely when you book your adventure online or via the app. We use STRIPE to process all our payments. You may use any major credit card.

Can I contact the Local I have booked with directly?

Using the app or website, you can message your Local directly via their profile or through your upcoming Adventures page.

How do I know my Adventure was booked successfully?

You will receive a notification confirming your booking as well as a confirmation email outlining the Adventure details and your payment receipt.

How old do I need to be to book an Adventure?

At this time you must be 18 years of age to create an Explorer profile and book an Adventure. Some Adventures do allow children when accompanied by an adult.

Can I book an Adventure for multiple people at a time?

Yes, you can book an Adventure for multiple people. Use the ‘Add Explorers’ section during the booking process to include the rest of your party on your booking. Each person must sign a release and waiver of liability form, which we will email to them using the email addresses you provide. 

Can I book an Adventure on behalf of someone else?

Yes, you may book an Adventure for someone else as long as you are participating in this Adventure as well. Each Explorer must sign a release and waiver of liability form. If you’re interested in gifting someone an Adventure, check out our gift certificates. 

Can I review the Adventure afterwards?

Yes! Yervana relies on reviews from the community. Once you complete your Adventure you will be prompted to review your experience and rate your Local.

Should I tip my Local?

Tipping is at your own discretion, the price of the Adventure is designed to encompass the entirety of the experience.

Can someone under the age of 18 attend an Adventure?

Anyone under the age of 18 must be accompanied by an adult, and will not be able to book an Adventure.

What happens if I need to cancel my Adventure?

Please refer to our cancellation policy.

What happens if the Local I booked with cancels the Adventure?

We will try to find you a replacement Adventure, and your costs will be refunded in full.

If I was unsatisfied with my Adventure experience, what can I do?

If you’re unsatisfied with your experience, you can contact us directly at Yervana by sending us an email at support@yervana.com  detailing your experience and we will help remedy the situation.

What happens if the weather is bad on the day of my booked Adventure?

Yervana Locals make every effort to continue, as scheduled, with Adventures. If weather creates an unsafe or uncomfortable scenario for Explorers, this may result in a change or cancellation of your Adventure. If an individual Adventure is cancelled, we will contact your Local to process a refund.

What if I get injured during the Adventure?

Safety is our top priority. If someone is injured or requires medical attention during an Adventure, take your group to a safe place, contact local emergency services immediately, and report the incident to us once safety concerns are addressed.

How to book an adventure

How to create an account

GENERAL

How do I create an account?

Download the Yervana iOS app from the Apple App Store or sign up via our website. 

Why do I need to include a photo of myself?

A clear photo of your face is required so we can verify your identity.

Can I be both a Local and an Explorer?

Yes, you may be both a Local and an Explorer. The default setting after you’ve registered is for Explorers. To create a Local profile, simply switch to Local when you enter the Profile section.

How do I reset my password?

If you have forgotten your password, you can request a reset when trying to login. Select the option ‘Forgot your password?’ to get a reset link. If you’re already logged in to your account, visit the ‘change password’ page. 

Can I delete my Yervana account?

You can deactivate your Yervana account at any time, as long as you do not have any activities booked as a Local or as an Explorer. Please email support@yervana.com to request that your account be deleted. 

Can I refer Yervana to a friend?

Yes, you can use your referral code to invite friends to Yervana. For every friend who books using your code, we’ll credit your Yervana account with $10. Each person who uses your code will also get a $10 discount on their first booking! Find out more about referrals here.

How do reviews and star ratings work?

Explorers and Locals rate each other based on each Adventure completed, and an average rating is generated for both profiles, as well as for the Adventure.

What do I do if I am uncomfortable with someone I met through Yervana?

If a Local or Explorer is being inappropriate with you or making you feel unsafe, please report it to us immediately at support@yervana.com so we can review the situation and take any necessary action.

Can I block messaging between myself and another Yervana Local or Explorer?

Yes, you can block messages if you feel it is inappropriate or abusive. Please report problems with other Locals or Explorers to us at support@yervana.com.

Who can see the information I provide to Yervana?

Only we can see your private information. Any information published in your Local Profile, About and Adventures sections are public. Explorer profiles are only visible to the Locals they have booked with.

What if I need to contact Yervana during an Adventure?

Email us at support@yervana.com

Why should I give Yervana access to my personal ID?

The Yervana community is built on two core values: security and trust. We do not share your personal information with other members of our community, but having your information allows us to create a safe community for everyone.

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